Privacy Policy

Effective Date: 12/16/2025

DuPont Cooling, Heating and Plumbing (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy & Messaging Terms (“Policy”) describes how we collect, use, disclose, and secure the information you provide to us when you visit or use our website https://dupontac.com/
(“Website”), schedule services, contact us, or otherwise engage with our services. By accessing our Website or using our services, you acknowledge and agree to the practices outlined here. If you do not agree, please discontinue use of our Website and services.

1. Introduction

We respect your privacy and strive to protect your personal information. This Policy applies when you use our Website, request services, communicate with our team, or opt in to receive text messages or other communications from us.

2. Information We Collect

We collect information to provide, maintain, and improve our services, communicate with you, and personalize your experience. Some data is collected automatically during Website use, and other data is provided by you directly.

2.1 Personal Information You Provide

We collect information you voluntarily provide when filling out contact or service request forms, scheduling appointments, emailing us, or signing up for texts. This may include:

Name
Email address
Phone number
Service address details
Communication preferences

This information allows us to respond to your inquiries, schedule or confirm services, send reminders, and communicate offers or updates.

2.2 Automatic Data Collection

We automatically collect certain information when you visit our Website, such as:

IP address
Device/browser type
Pages visited
Cookies and similar tracking technologies

We use this data to improve Site performance and your user experience.

2.3 Cookies and Tracking

We use cookies to improve functionality and remember your preferences. You may adjust your browser settings to refuse cookies, though this may affect some Website features.

2.4 Third-Party Data

We may work with third-party service providers (e.g., analytics vendors) that help operate our Website. These providers are limited in how they may access and use your data.

3. How We Use Your Information

Your information helps us:

Schedule and deliver services
Respond to your inquiries
Send service updates, appointment reminders, and marketing communications (with your consent)
Improve our Website and service offerings
Comply with legal and safety obligations

We do not sell, rent, or share your personal information with unrelated third parties for their own marketing.

4. Sharing Your Information

We may share your information in limited circumstances:

Service Providers: Third parties who assist with Website hosting, analytics, or communications
Legal Requirements: When required by law or legal process
Business Transfers: In connection with acquisitions or business transitions
We do not share opt-in contact data with third-party marketers.

5. Your Choices and Rights

You have rights regarding your personal information:

Opt-Out of Marketing: You may stop receiving marketing texts or emails by replying “STOP” or contacting us directly.
Access/Update/Delete: Contact us to review, correct, or request deletion of your data.
Cookie Preferences: Adjust your browser settings to manage cookies.

6. Messaging Terms & Conditions

If you opt in to receive texts from us, you agree to:
Receive SMS/MMS messages about services, reminders, and promotions
Message frequency varies
Standard carrier message/data rates may apply

To opt out, reply “STOP” to any message or contact us. For help, reply “HELP” or reach out to our support team. We do not buy, sell, rent, or share opt-in lists.

7. Links to Other Sites

Our Website may link to external sites. We are not responsible for their privacy policies or content. We encourage you to review the privacy practices of those sites.

8. Data Security

We use commercially reasonable safeguards to protect your information. However, no system is fully secure, and you acknowledge that data transmission and storage may carry inherent risks.

9. Updates to This Policy

We may update this Policy to reflect changes in practices or legal requirements. When material changes occur, the Effective Date will be updated. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Policy or your data, you can contact us at:

Email: service@dupontac.com

Phone: (985) 323-5244

Address: 21449 Marion Ln Suite 5, Mandeville, LA 70471

Website Contact Form: dupontac.com/contact-us/